General Product Warranty*
Engineered Hardwood Products
Pre-Installation Warranty
Zalan warrants all engineered hardwood floor it sells are free of defects and exceed the industry standards. You and/or your installer should carefully inspect each plank before installation. Any uncut planks that appear to have defects should not be installed. Wood is a natural product, containing natural variations in color, tone and grain. Zalan does not warrant against natural variations in color within the floor nor variations between samples and the installed floor.
Lifetime Structural Warranty
Our products use the most advanced flooring technology available. We guarantee that our products are free from defects in lamination and milling and will remain free of these defects for as long as you own your residence. In the unlikely event of de-lamination, warping, cupping or buckling of the product because of manufacturing defects, we will replace or repair the defective flooring pieces at no cost to you.
25-Year Finish Warranty
Our products are finished with exclusive aluminum oxide finish, which we warrant there will be no wear-through of the finish for 25 years in residential installations provided the recommended maintenance procedures are followed.
Exclusion To Warranty
Zalan warrants all engineered hardwood floor it sells are free of defects and exceed the industry standards. You and/or your installer should carefully inspect each plank before installation. Any uncut planks that appear to have defects should not be installed. Wood is a natural product, containing natural variations in color, tone and grain. Zalan does not warrant against natural variations in color within the floor nor variations between samples and the installed floor.
Lifetime Structural Warranty
Our products use the most advanced flooring technology available. We guarantee that our products are free from defects in lamination and milling and will remain free of these defects for as long as you own your residence. In the unlikely event of de-lamination, warping, cupping or buckling of the product because of manufacturing defects, we will replace or repair the defective flooring pieces at no cost to you.
25-Year Finish Warranty
Our products are finished with exclusive aluminum oxide finish, which we warrant there will be no wear-through of the finish for 25 years in residential installations provided the recommended maintenance procedures are followed.
Exclusion To Warranty
- Instructions must be followed including the requirement that the subfloor must be dry before installation.
- Maintenance instructions must be followed and, in particular, the floor cannot be wet mopped.
- The humidity level in the home must be in the 40-60% range throughout the year using air conditioners, humidifiers or dehumidifiers as appropriate.
- Excessive swelling, cupping and gaping caused by moisture fluctuations outside the range of 40-60%.
- Damage due to radiant heat subfloors.
- Damage caused by stiletto heels, heavy furniture or equipment, pet claws, pet urine, pebbles or sand or other items that may scratch, indent or damage the floor.
- Damage caused by moisture penetration through the subfloor, flooding, leaking plumbing, overflowing sinks or similar water damage.
- Any insect infestation after the product has been delivered.
- Deficiencies related to subfloor/floor joist assemblies, subfloor preparation materials and fasteners including, but not limited to, uneven subfloor surfaces, floor deflection or voids in the subfloor.
SPC Products
The warranty that covers Zalan's SPC products can be downloaded here.
* This is a general product warranty provided by Zalan floors. For details related to specific products, please refer to product warranty information provided by the manufacturer.